1. What is the status of my order?


We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Contact us and we'll look it up for you. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.


2. How long does it take to receive my order?


The estimate delivery time is 5-8 business days. Please keep note that pre-order items will take about 2-3 weeks for shipment.


3. How can I track my order status?


If you have chosen shipping with tracking, you will receive an email with the tracking information once we ship your order. In any case, you can follow your order status by signing into your account. You will find one of the following statuses: Payment Accepted, Preparation in Progress, or Shipped. If you have a question about your tracking information or delivery status, contact us and we'll look it up for you.

4. What payment methods do you accept?


We accept payments via all major credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club), as well as Apple Pay, Google Pay, and Facebook Pay.


5. How can I return an item?

If you would like to return or exchange an item, contact us and share with us your return reason. Please send the item(s) back in the original packaging with the original invoice. We will process your request within 7-14 days upon receipt of the package. Please check the full details on Return & Exchanges.